- About This Shipping Policy
Tieandstop operates the website www.tieandstop.com, offering home accessories for doors and windows, including door stoppers, door handle covers, curtain tie-backs, and window restrictors.
This shipping policy outlines the processes for order dispatch, shipping, and tracking, as well as how we handle shipping delays. This policy applies to orders placed via our website for delivery to eligible regions in Europe.
Brand: Tieandstop
Address: 1 Ubi Cres, #01-01 Number One Building, Singapore 408563
Phone: +65 68408855
Email: operator@tieandstop.com
Website: www.tieandstop.com
- Shipping Destinations and Dispatch Location
Tieandstop currently accepts orders for delivery to eligible regions in Europe. All orders covered by this policy are dispatched from Singapore.
Dispatch Address:
1 Ubi Cres, #01-01 Number One Building, Singapore 408563
Shipping destination details must be entered accurately at checkout. Before submitting an order, customers should verify that the recipient’s name, street address, postal code, city, country/region, email address, and phone number are complete and correct.
If the address is incomplete or shipping details require further confirmation, we may contact the customer prior to dispatch. We will notify the customer promptly of any resulting changes to dispatch or delivery times, where reasonably practicable.
- Shipping Methods and Estimated Delivery Time
We partner with reputable international logistics carriers (including DHL, FedEx, and UPS Priority services), depending on the destination and shipment specifics.
The estimated transit time is 5 to 12 business days from the date of dispatch from Singapore. This is an estimate, not a guaranteed delivery date. Actual transit times may vary based on the destination, carrier schedules, customs clearance, public holidays, weather conditions, and other factors affecting transport.
“Business days” generally exclude Saturdays, Sundays, and public holidays in the regions along the shipping route. Estimated shipping times do not necessarily include the time required to prepare the order for shipment. If a specific shipping or estimated delivery time is provided at checkout or in the order confirmation, that information takes precedence.
Any applicable shipping costs will be displayed during the checkout process before the order is submitted.
- Order Shipment and Tracking Notifications
Once an order has shipped, Tieandstop will send a tracking notification to the email address provided by the customer at checkout, provided the carrier offers tracking information.
Notifications may be sent at key stages of the shipping process, including:
Departure from Singapore.
Arrival at a carrier facility or logistics hub.
Handover to the local delivery network.
Local delivery or other significant status updates provided by the carrier.
Tracking information relies on updates provided by the carrier. There may be intervals between scan records; the absence of new tracking updates does not necessarily mean the shipment has stopped moving.
Customers should check their inbox, spam folder, and any filtered mail folders for shipment notifications. If you do not receive tracking information, or if the information does not match the order status, please contact operator@tieandstop.com and include your order number.
- Delivery Delays and Carrier Investigations
If an order is not delivered within the estimated shipping timeframe of 5–12 business days after dispatch, customers may contact Tieandstop via email.
We will review the order and tracking information and, if necessary, initiate an investigation with the relevant carrier. This investigation may involve verifying the package’s last recorded location, shipping status, and delivery records.
Upon completion of the investigation and assessment of the situation, Tieandstop may arrange for a reshipment or a full refund, depending on the circumstances. The final resolution will take into account the investigation findings, the specifics of the order, and applicable consumer protection laws.
Where the law mandates a refund, replacement, or other remedy, the customer’s statutory rights take precedence over any internal investigation or processing procedures. We will inform the customer of significant updates and proposed solutions whenever reasonably practicable.
- Incorrect Addresses and Delivery Attempts
Customers are responsible for carefully verifying the shipping information entered at checkout before placing an order.
If a package cannot be delivered due to an incomplete or incorrect address, or because the recipient cannot be contacted, the carrier may take action in accordance with its operating procedures—such as attempting redelivery, holding the package for customer pickup, or returning the package to the sender.
If a customer discovers an address error, please contact operator@tieandstop.com as soon as possible. Address changes can only be considered if the package has not yet reached a processing stage where the carrier can no longer modify delivery details.
Any additional delivery arrangements or costs resulting from an incorrect address will be assessed based on the specific circumstances and applicable laws. If the delivery issue was caused by Tieandstop, the provisions of this section do not affect the customer’s statutory rights.
- Reporting Lost or Misdelivered Packages
If tracking information indicates that the package has been delivered but the customer has not received it, please contact operator@tieandstop.com and provide the order number and current tracking details.
We will review delivery records and, if necessary, request further information from the carrier. Customers may also verify whether the package was accepted by someone else at the delivery address or left at a self-pickup point specified in the carrier’s notification. If it is confirmed that the order is lost, misdelivered, or undelivered for other reasons, Tieandstop will assess the matter based on the specific circumstances and applicable laws, and arrange appropriate remedies.
For consumer orders governed by European consumer protection regulations, the risk of loss or damage to the goods generally remains with Tieandstop until the customer (or a third party designated by the customer, other than the carrier) takes physical possession of the goods (subject to the provisions of applicable law).
- Damaged Packages or Non-Conforming Items
If the package shows signs of obvious damage upon delivery, or if the contents do not match the order, please email operator@tieandstop.com with your order number and a description of the issue. Providing photos of the package, packaging, and items will help us assess the situation more efficiently.
We will review the information and determine the appropriate course of action. Depending on the circumstances, this may include replacing the item, issuing a refund, arranging a return, or providing other remedies required by applicable law.
Customers will not lose their statutory rights simply because they are unable to provide specific photos or documents. If further information is required to assess the issue, we will clearly inform the customer of what is needed.
- Customs and Import Procedures
Internationally shipped packages may be subject to customs processing or other import procedures in the destination country. These procedures may affect the delivery time.
Customers are responsible for any taxes, duties, or other fees explicitly stated during checkout or in the order terms, and must confirm these before submitting their order. Customers should carefully review the information displayed at checkout regarding their specific destination.
Tieandstop will provide reasonable assistance regarding shipping information if needed to check the delivery status. If customs processing time exceeds the carrier’s estimated delivery timeframe, such customs processing time is not included in the estimated delivery timeframe.
- Delivery Confirmation and Customer Inquiries
Carrier tracking records serve as proof of shipment, transit status, and delivery. In the event of a dispute regarding delivery records, Tieandstop will review available information and contact the carrier if necessary.
When inquiring about delivery-related matters, please provide the following information:
Order number.
Email address used at checkout.
Tracking number (if available).
A brief description of the delivery issue.
Please send inquiries to operator@tieandstop.com or call +65 6840 8855. Our team aims to respond to inquiries within 24 hours, subject to business and operational conditions.
- Governing Law and Consumer Rights
This delivery policy is designed to comply with applicable Singapore laws and mandatory consumer protection regulations applicable to eligible customers in the destination country (including relevant EU regulations).
Nothing in this policy excludes or limits a consumer’s statutory rights, including rights regarding delayed delivery, non-delivery, damaged goods, incorrect items, or available remedies.
If any provision of this policy conflicts with mandatory legal requirements applicable to an order, the relevant legal requirements shall prevail to the extent of the conflict.
- Changes to This Delivery Policy
Tieandstop may update this delivery policy to reflect changes in delivery arrangements, carrier services, or applicable legal requirements. The latest version will be published at www.tieandstop.com.
For orders already placed, no changes will deprive customers of rights or remedies they are entitled to under applicable law.
- Contact Information
If you have any questions regarding delivery, tracking, delivery delays, or lost packages, please contact us via:
Phone: +65 6840 8855
Email: operator@tieandstop.com
When inquiring about delivery matters, please be sure to provide your order number so that we can identify the relevant order and conduct a review.