- Introduction
These Terms and Conditions apply to purchases made through the Tieandstop website.
Tieandstop operates an online retail business specializing in home accessories, including doorstops, door handle covers, curtain tie-backs, and window restrictor accessories. By browsing this website or placing an order, you agree to be bound by these Terms and Conditions and any applicable policies published on the website.
Please read these terms carefully before placing an order.
Business Information
Brand: Tieandstop
Address: 1 Ubi Cres, #01-01 Number One Building, Singapore 408563
Phone: +65 68408855
Email: operator@tieandstop.com
Website: www.tieandstop.com
- Eligibility and Website Use
You must possess the legal capacity required to enter into a purchase contract under applicable laws.
You agree to use this website for lawful purposes and to provide accurate, complete, and up-to-date information when placing an order.
You must not:
Submit false or misleading orders or contact information.
Use another person’s personal information without lawful authorization.
Interfere with the normal operation of this website.
Attempt unauthorized access to website functions or information.
Use this website for illegal activities or transactions.
We may take appropriate measures if there is reasonable evidence of abuse, illegal conduct, or a serious breach of these terms. Any action taken will comply with applicable laws and mandatory consumer protection regulations.
- Product Information and Availability
We strive to provide clear product descriptions, images, dimensions, specifications, and pricing information to help customers make informed purchasing decisions.
Customers should carefully review relevant product information—including dimensions, intended use, available styles, and any related instructions—before placing an order.
Product images are for illustrative purposes only. Slight variations in appearance may occur due to display settings, lighting conditions, or individual product differences. Such variations do not affect your statutory rights regarding goods that do not conform to the contract.
Product availability is subject to change. If we are unable to fulfill an accepted order, we will contact the customer to arrange an appropriate solution, including issuing a refund where applicable.
- Prices, Orders, and Contract Formation
Prices are displayed on the relevant product pages and the checkout page. Any shipping costs and other applicable fees will be shown before the order is finalized.
It is the customer’s responsibility to verify order details, the delivery address, contact information, and selected products before submitting payment.
After an order is submitted, we may send a notification acknowledging receipt. This notification does not necessarily constitute final acceptance of the order.
If an order cannot be accepted or fulfilled, we will notify the customer and refund any payments made for the unfulfilled order in accordance with applicable law.
A purchase contract is formed when Tieandstop accepts the order. These Terms and Conditions, together with relevant product information and applicable policies, govern the purchase.
- Payment Terms
Payment must be made using the payment methods provided at checkout.
By submitting an order, the customer authorizes payment of the displayed total order amount. Any applicable fees will be disclosed before payment is completed.
Customers must provide accurate information required to complete the purchase. We may request clarification if key order information is incomplete or inconsistent.
If payment cannot be completed or the order cannot be processed, we may suspend or cancel the order (subject to applicable law). For cancelled or unfulfilled orders, any payments collected will be refunded as required.
Refunds are generally issued via the original payment method, unless applicable law requires or permits an alternative method.
- Shipping and Delivery
6.1 Delivery Destinations and Carriers
Tieandstop serves customers in Europe. We partner with reputable delivery providers (including DHL, FedEx, and UPS Priority services), depending on the destination and available services for the order.
The delivery method applicable to an order depends on the destination, the products, and available carrier arrangements.
6.2 Estimated Delivery Time
Orders shipped from Singapore are generally expected to arrive within 5 to 12 business days after dispatch.
This is an estimated delivery timeframe. Actual delivery times may vary depending on the destination, carrier operations, customs procedures (if applicable), public holidays, and other factors affecting transport.
If a different delivery timeframe is explicitly stated at checkout, or if a different timeframe has been agreed upon with the customer, that statement or agreement shall prevail.
6.3 Delivery Tracking
We will send tracking notifications to the email address provided by the customer at checkout whenever there are relevant logistics updates. These notifications may include:
Order dispatch.
Arrival at a logistics facility or transit hub.
Entry into the local delivery network.
Local delivery progress and status.
Customers are advised to check both their inbox and spam/junk folders for such information. For assistance regarding order numbers or tracking information, customers may contact us via email at operator@tieandstop.com.
6.4 Delivery Delays
If an order is not delivered within the estimated timeframe, customers may contact us via email, including their order number.
We will verify the order and contact the relevant carrier to investigate the cause of the delay. Based on the investigation results and the specific circumstances of the order, we will determine an appropriate solution, which may include a full refund or reshipment.
If applicable laws mandate additional remedies or specific outcomes, such legal provisions shall take precedence over any discretionary procedures described in this section.
6.5 Loss and Damage in Transit
Tieandstop bears responsibility for goods in accordance with applicable consumer protection laws. For consumer purchases governed by relevant EU regulations, the risk of loss or damage to the goods generally transfers to the consumer only when the consumer (or a third party designated by the consumer, other than the carrier) takes physical possession of the goods.
The mere act of handing the package over to the carrier does not constitute a transfer of risk to the consumer. If a package is lost, delivered to the wrong address, or arrives with obvious damage, the customer should contact operator@tieandstop.com and provide the order number and relevant details. We will review the situation in accordance with applicable delivery and consumer protection regulations and arrange an appropriate resolution.
- Right of Withdrawal: 14-Day Return Policy
7.1 Withdrawal Period
For eligible online purchases governed by the EU Consumer Rights Directive or applicable UK distance selling regulations, consumers generally have the right to withdraw from the purchase within 14 days of receiving the goods without giving a reason (subject to statutory exceptions).
For orders containing multiple items delivered in separate shipments, the withdrawal period generally begins on the day the consumer (or a third party designated by them) receives the final item, in accordance with applicable law.
7.2 How to Exercise the Right
To exercise the right of withdrawal, the customer should send an email to operator@tieandstop.com within the applicable withdrawal period.
Please provide the following information:
Your name.
Your order number.
The items you wish to return.
A clear statement that you wish to withdraw from the purchase.
Upon receipt of the request, we will provide relevant return instructions and the return address.
If using a trackable shipping service, the customer should retain the return tracking information.
7.3 Condition of Returned Goods
Customers may handle the goods to the extent necessary to establish their nature, characteristics, and functioning—to a degree comparable to what would be permitted when shopping in a physical store.
If the customer’s handling goes beyond what is necessary to establish the aforementioned characteristics, and applicable law permits a deduction in value, the customer may be held liable for any resulting depreciation in the value of the goods.
The mere act of opening the parcel or product packaging does not in itself forfeit the statutory right of withdrawal. Any deduction in value or exclusion of rights must comply with applicable laws and the specific circumstances of the return.
7.4 Return Shipping Costs
In cases where the right of return (cancellation of purchase) is exercised solely due to a change of mind, the customer is generally responsible for the direct costs of the return, provided they were informed of this requirement prior to purchase (in accordance with applicable law).
Tieandstop will bear the return costs if the goods are defective, damaged, incorrect, or do not conform to the contract, subject to applicable legal provisions.
Customers should contact us before shipping returned goods so that we can provide appropriate return instructions.
7.5 Refunds for Returns
When a customer validly exercises their right of return, we will refund the amounts associated with the return, including (where required by law) the cost of the cheapest standard delivery method offered at the time of purchase.
We will process the refund as soon as possible (and no later than 14 days) after being notified of the decision to return the goods. Unless otherwise provided by applicable law, we reserve the right to withhold the refund until we have received the returned goods or proof that the goods have been shipped back, whichever occurs first.
Refunds will generally be issued via the original payment method, and no processing fees will be charged to the customer.
If the customer chose a delivery service more expensive than our cheapest standard delivery option, and applicable law permits, the additional delivery costs need not be refunded.
7.6 Statutory Exceptions
The right of return does not apply to all types of purchases. Any applicable statutory exceptions apply only when the relevant legal requirements are met.
Nothing in this section limits any mandatory rights the customer may have regarding their purchase.
- Defective, Damaged, or Incorrect Goods
If goods are damaged, defective, or do not match the order upon delivery, the customer should send an email to operator@tieandstop.com after discovering the issue.
Please provide the following information:
Your order number.
A brief description of the issue.
Clear photos showing the damage, defect, or incorrect item.
For reported delivery or product issues, photos may be sufficient for us to conduct a preliminary assessment. If the photos and order information are sufficient to verify the issue, the customer is not required to return the damaged item solely to obtain the refund or replacement provided for under this policy. We may contact the customer if further information is needed to clarify the facts.
Upon review, we will determine the appropriate resolution based on the nature of the issue and applicable laws; this may include a full refund or a replacement of the item.
For defective or non-conforming items, the customer is not required to pay return shipping costs if, under applicable law, such costs are to be borne by the seller.
This process does not limit statutory rights regarding non-conforming items. Depending on the specific circumstances and applicable national laws, consumers may be entitled to request repair, replacement, price reduction, contract termination, or other remedies.
- Refund Processing
Approved refunds will generally be issued via the original payment method.
For returns due to a change of mind, refunds will be processed in accordance with the cancellation procedure described above and applicable legal timeframes.
For orders involving defects, damage, incorrect items, or non-delivery, the refund process will take into account the specific circumstances, the results of the review, and applicable statutory requirements.
The time required for the refund to be credited to the customer’s account may vary depending on the financial institution and payment method. We will initiate the approved refund process within the applicable timeframe.
- Intellectual Property
Website text, photos, graphics, page content, and other materials published by Tieandstop are protected by applicable intellectual property laws where relevant.
Except as permitted by law, customers may not reproduce, distribute, or modify website materials, nor use them for commercial purposes, without necessary authorization.
Purchasing a product does not grant the customer ownership rights regarding the intellectual property associated with the website or its content.
Nothing in this section limits any rights the customer may have under applicable law.
- Limitation of Liability
Nothing in these Terms and Conditions excludes or limits liability where applicable law prohibits such exclusion or limitation.
Subject to the foregoing, Tieandstop shall not be liable for losses that are not a reasonably foreseeable consequence of a breach of these Terms, or for losses arising from the customer’s failure to provide accurate information or to comply with reasonable instructions related to the order.
To the extent permitted by law, Tieandstop shall not be liable for losses caused entirely by circumstances beyond its reasonable control; however, this does not absolve it of any applicable obligations to deliver goods, provide refunds, or comply with mandatory consumer rights regulations.
Nothing in this section excludes or limits liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
- Privacy and Personal Data
Tieandstop processes personal data in accordance with its Privacy Policy and applicable data protection regulations (including Singapore’s Personal Data Protection Act 2012, as well as the applicable EU GDPR and UK GDPR).
Personal data may be used to manage orders, process payments, arrange delivery, respond to inquiries, maintain business records, and fulfill legal obligations.
Customers should consult our Privacy Policy for details regarding the personal data collected, purposes of processing, relevant service providers, retention periods, and applicable data protection rights.
- Events Beyond Reasonable Control
In the event of circumstances beyond our reasonable control that significantly impact our ability to fulfill our obligations, we will take reasonable steps to address the impact and communicate relevant information to affected customers.
Such events may include severe traffic disruptions, natural disasters, government restrictions, or major disruptions to carrier services.
This section does not absolve us of obligations under consumer law, including delivery obligations and rights to refunds or other remedies.
- Complaints and Dispute Resolution
Customers with questions or concerns regarding orders or services should contact operator@tieandstop.com, providing the relevant order number and a description of the issue. We will review the information provided and, where appropriate, seek to resolve the issue through direct communication. If the dispute cannot be resolved directly, the parties may pursue any applicable court proceedings, mediation services, or other dispute resolution methods as provided by relevant laws.
Nothing in these terms requires consumers to waive their statutory rights to bring legal action in a court of competent jurisdiction, nor does it require consumers to participate in dispute resolution procedures that are not mandated by law.
- Governing Law and Jurisdiction
These Terms and Conditions are governed by the applicable laws of Singapore and any mandatory laws applicable to the relevant consumer transactions.
Where EU or UK consumer protection regulations apply, nothing in these terms is intended to deprive consumers of the protections afforded to them by the mandatory provisions of applicable law. Any applicable rules regarding jurisdiction and the consumer’s right to bring legal action remain unaffected.
Any disputes will be handled by courts or other competent authorities having jurisdiction under applicable legal rules.
- Changes to These Terms
Tieandstop may update these Terms and Conditions when changes in business practices or applicable laws so require.
The current version and its revision date will be posted on this page. Changes will apply to orders placed after the effective date of the revised terms, unless otherwise required by law or expressly agreed upon with the customer.
Where prohibited by applicable law, terms applicable to existing orders will not be changed retroactively in a manner that prejudices the customer’s interests.
- Contact Information
If you have any questions regarding these Terms and Conditions, orders, delivery, returns, or refunds, please contact us at:
Phone: +65 68408855
Email: operator@tieandstop.com
When contacting us regarding an existing order, please provide your order number so that we can identify the relevant transaction and process your inquiry.