- Introduction
Tieandstop respects the privacy of individuals who visit our website, purchase our products, or contact us. This Privacy Policy outlines how we collect, use, disclose, retain, and otherwise process personal data in connection with our website and business activities.
This policy applies to visitors, customers, and individuals who communicate with us via our website or other available contact channels.
We process personal data in accordance with applicable data protection regulations, including Singapore’s Personal Data Protection Act 2012 (PDPA) and, where applicable, the EU General Data Protection Regulation (GDPR), relevant national data protection laws.
- Data Controller and Contact Information
For the purposes of applicable data protection regulations, Tieandstop acts as the data controller for the processing of personal data related to our business activities (unless another organization has independently determined the purposes and means of processing under applicable law).
Brand: Tieandstop
Address: 1 Ubi Cres, #01-01 Number One Building, Singapore 408563
Phone: +65 68408855
Email: operator@tieandstop.com
Website: www.tieandstop.com
Please contact us via the email address above for privacy-related inquiries, requests regarding personal data, or questions about this policy.
- Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
Information you provide directly
Name and contact details, including email address and phone number.
Billing and shipping addresses.
Information submitted via customer service inquiries or other forms of communication.
Order reference information and details required to process requests.
Order and transaction information
Purchased products, order numbers, order dates, and order amounts.
Payment status, transaction references, and refund records.
Billing information required to process purchases.
Website usage information
IP address, browser type, device information, and general website interaction records.
Cookie identifiers and related usage information (subject to applicable consent requirements). Information generated when you browse our website or interact with its features.
We collect only personal data that is reasonably related to the purposes described in this policy or otherwise permitted by applicable law.
- How We Use Personal Data
We may process personal data for the following purposes:
Receiving, managing, and fulfilling customer orders.
Processing payments, refunds, and related transaction records.
Responding to product inquiries and customer service requests.
Sending order confirmations and purchase-related updates.
Maintaining accounting records and fulfilling applicable legal obligations.
Managing the website, understanding website usage, and improving its operations.
Identifying and investigating suspected fraudulent activity, unauthorized transactions, or misuse of our services.
Establishing, exercising, or defending legal claims where necessary.
Sending promotional information where there is a lawful basis and necessary consent has been obtained.
Unless further processing is permitted by applicable law, we will not use personal data for purposes incompatible with those described in this policy.
- Legal Basis for Processing
Where the GDPR (EU General Data Protection Regulation) applies, we process personal data based on one or more of the following legal bases, depending on the circumstances:
Contractual necessity: Processing required to accept and fulfill orders, manage purchases, arrange refunds, or respond to transaction-related requests.
Legal obligation: Processing required to comply with applicable accounting, tax, record-keeping, or other legal requirements.
Legitimate interests: Processing necessary to pursue our legitimate business interests (such as managing customer relationships, maintaining business records, handling inquiries, and addressing suspected misuse), provided that such interests do not override the rights and interests of the individual.
Consent: Processing based on consent, including the use of non-essential cookies and the sending of certain promotional information where consent is required.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing activities carried out prior to the withdrawal.
Under Singapore’s Personal Data Protection Act (PDPA), we collect, use, and disclose personal data in accordance with applicable requirements regarding consent, notification, purpose, and other relevant matters.
- Payment Processing via Stripe
Tieandstop uses Stripe to process payments for purchases made through this website.
When you make a payment, relevant personal data may be provided to Stripe, depending on the payment method and transaction involved; this data may include your name, email address, billing details, transaction amount, order reference information, and payment method details.
Stripe processes payment information to facilitate transactions and provide related payment services. Stripe may also process personal data for its own purposes, including fulfilling legal obligations, monitoring transactions, and identifying suspected fraudulent activity.
Stripe’s role regarding data protection depends on the specific processing activity. Stripe may act as a “processor” when processing personal data on our behalf, or as an “independent controller” when determining the purposes and means of its own processing activities.
Stripe’s processing of personal data is also subject to its applicable privacy-related documents. You can find more information here:
Stripe Privacy Center
Stripe Data Processing Agreement
Tieandstop does not determine all aspects of Stripe’s independent processing activities. Any requests regarding personal data processed independently by Stripe may need to be directed to Stripe via the privacy channels it has published.
- Disclosure of Personal Data
Where necessary and lawful, we may disclose relevant personal data to the following categories of recipients:
Stripe: For payment processing and related transaction services.
Website hosting and service providers: For maintaining the website and supporting its operations.
Order fulfillment and delivery service providers: Where applicable, to assist in the delivery of purchased products.
Professional advisors: Where reasonably required for accounting, legal, or other professional services.
Public authorities and regulatory bodies: Where required by law or in response to a lawful request for disclosure.
Other relevant parties: Where necessary to establish, exercise, or defend legal claims, or to address suspected unlawful activity.
We require service providers acting on our behalf to process personal data in accordance with applicable contractual and legal obligations. We will not disclose personal data to third parties for their own marketing purposes unless permitted by applicable law and (where required) the relevant individual has consented.
- International Data Transfers
Tieandstop operates from Singapore and serves customers in Europe. Consequently, personal data may be processed in Singapore as well as in other countries where our service providers or payment processors operate.
For personal data subject to the GDPR (EU General Data Protection Regulation) , we will apply the appropriate transfer requirements on a case-by-case basis for cross-border transfers. These requirements may include an “adequacy decision,” appropriate contractual safeguards, or other lawful transfer mechanisms.
For transfers subject to the Singapore PDPA (Personal Data Protection Act), we will take necessary measures to ensure that the transferred personal data receives a standard of protection comparable to the requirements of the Act (subject to applicable statutory exceptions).
- Personal Data Retention
Tieandstop retains personal data only for as long as necessary to fulfill the purposes for which the data was collected (including order management, customer service, accounting, compliance, and the establishment or defense of legal claims). Our standard retention periods are as follows:
Order and transaction records | Typically retained for up to 7 years after order completion, subject to applicable statutory record-keeping requirements.
Customer service correspondence | Typically retained for up to 24 months after the conclusion (closure) of the inquiry, unless continued retention is reasonably necessary.
Account information (where applicable) | Retained while the account remains active; if the account is closed, retained for up to 24 months post-closure, depending on the circumstances.
Website logs and diagnostic records | Typically retained for up to 12 months, unless a longer period is required for incident investigations or to fulfill legal obligations.
Cookie and preference records | Retained for the duration specified in the relevant cookie information or consent settings.
Records related to legal claims or regulatory matters | Retained for a reasonable period necessary to resolve the matter and comply with applicable legal requirements.
The periods above serve as general guidelines for data retention; they do not imply that every individual record must be kept for the maximum specified duration.
Where longer statutory retention periods apply (including under applicable tax or accounting rules), records may be retained for those longer periods. When personal data is no longer required for legitimate business or legal purposes, we will arrange for its deletion, anonymization, or other appropriate disposal in accordance with applicable legal requirements.
This practice reflects the “storage limitation” principle under the GDPR and the “retention limitation” obligation under Singapore’s PDPA.
- Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember your preferences, understand website usage, and provide relevant services.
Cookies may include:
Essential Cookies: These cookies support the operation of the website or provide functions necessary for the services you have requested.
Analytics and Preference Cookies: If used, these cookies help us understand website interactions or remember the preferences you have selected.
Third-Party Cookies: Service providers (including Stripe, where applicable) may use cookies or similar technologies to provide payment functions and related services.
Where your consent is required, non-essential cookies will only be used after you have provided such consent via the website’s cookie consent mechanism. You may change or withdraw your preferences through the available cookie settings.
The duration for which cookies remain active depends on the specific cookie, its purpose, and the applicable service provider. Please refer to the website’s cookie information or consent settings for further details.
- Data Protection Measures
Tieandstop implements appropriate organizational and operational measures to manage personal data and mitigate the risk of unauthorized access, disclosure, alteration, loss, or misuse.
We restrict access to personal data based on relevant business needs. Where service providers process personal data on our behalf, we take appropriate measures to ensure they fulfill their responsibilities through relevant arrangements.
No method of online transmission or information storage is entirely free from risk. We review our data processing practices as necessary and respond to personal data security incidents in accordance with applicable legal requirements.
- Your Data Protection Rights
If the GDPR applies, you may have the following rights, subject to the conditions and exceptions prescribed by law:
Right of Access: To request access to your personal data.
Right to Rectification: To request the correction of inaccurate or incomplete personal data.
Right to Erasure: To request the deletion of personal data, subject to applicable conditions.
Right to Restriction of Processing: To request the restriction of certain processing activities.
Right to Data Portability: To request a copy of eligible personal data in a commonly used and machine-readable format.
Right to Object: To object to processing based on legitimate interests or to direct marketing (where applicable). Right to withdraw consent: To withdraw consent where processing is based on consent.
Right to lodge a complaint: To lodge a complaint with the relevant data protection supervisory authority.
These rights are not absolute. We may retain or continue to process specific information where there are legitimate exceptions, or where retention is necessary to fulfill legal obligations or to establish, exercise, or defend legal claims.
Under Singapore’s Personal Data Protection Act (PDPA), individuals may also request access to personal data held or controlled by us and request the correction of errors or omissions, subject to applicable statutory exceptions.
To submit a request, please email operator@tieandstop.com and describe the relevant information or action. We may request information reasonably necessary to verify your identity before responding.
We will process requests within the timeframes prescribed by applicable law.
- Direct Marketing
We may send you promotional communications where permitted by applicable law and where necessary consent has been obtained.
You may unsubscribe from promotional emails by following the instructions contained in the emails or by emailing operator@tieandstop.com.
Unsubscribing from promotional communications does not prevent us from sending information necessary to process existing orders, respond to your inquiries, or fulfill legal obligations.
- Personal Data of Children
Our website is intended for individuals who have the legal capacity to make purchases under applicable law. We do not knowingly collect personal data from children, particularly where such collection would be unlawful.
If we discover that we have unlawfully collected personal data from a child, we will assess the situation and take appropriate measures in accordance with applicable law.
- Personal Data Security Incidents
In the event of a personal data security incident, Tieandstop will assess the situation and take measures required by applicable law. If the law requires notification to supervisory authorities or affected individuals, we will provide the necessary notifications within the applicable timeframes.
- Changes to the Privacy Policy
We may update this Privacy Policy when there are changes to our business practices, website functionality, or applicable legal requirements.
The revised version will be posted on this page, and the revision date will be updated. If applicable law requires additional notice or consent for material changes, we will take the measures required by law.
- Contact Us
If you have any questions regarding this Privacy Policy, or any requests concerning personal data or other privacy-related matters, please contact us via the following method:
Email: operator@tieandstop.com
We will review and respond to your inquiry based on the nature of the request and applicable requirements.