- Payment Processing
Tieandstop accepts payments for online purchases made via www.tieandstop.com. Payment transactions are processed by Stripe, which provides payment processing services for eligible transactions.
Tieandstop is registered in Singapore, and we ensure that the business and website information associated with our Stripe account matches the merchant information displayed on our website.
As part of the payment processing operations, Stripe conducts payment-related risk assessments and monitors transactions for unusual activity. Payment authorization and processing may be subject to review by the relevant payment service provider as well as the customer’s card-issuing bank or financial institution.
- Accepted Payment Methods
Depending on the options available at checkout, customers may pay using the following methods:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Other digital wallets displayed at checkout
Customers can complete eligible payments using the options provided at checkout. When paying by card, customers do not need to log in to a separate Stripe account. Certain payment methods may require authentication or confirmation through the customer’s bank, card issuer, or chosen payment service provider.
- Billing Descriptor
Payments made to Tieandstop will typically appear as “Tieandstop” on the customer’s payment statement.
Customers should review their payment statements after placing an order. If an unfamiliar transaction is detected, please contact us at operator@tieandstop.com with the relevant order details so we can assist in verifying the transaction.
- Payment Information and Data Processing
Tieandstop takes appropriate measures to handle customer information in compliance with applicable data protection requirements in Singapore and relevant European data protection laws (including the applicable EU General Data Protection Regulation (GDPR)).
Payment information is processed via the payment channels provided at checkout. Information required to complete the transaction may be processed by the relevant payment service provider, card issuer, or financial institution in accordance with their respective terms and privacy policies.
Tieandstop uses customer information solely for purposes related to order management, payment processing, customer support, legal obligations, and other purposes described in our privacy policy. For further details regarding the personal information we collect, how it is used, data retention periods, and related privacy rights, please refer to the Privacy Policy published at www.tieandstop.com.
- Cookies and Consent Preferences
Our website uses a cookie banner to provide information about cookie preferences.
Where applicable law requires consent, we will only use non-essential cookies after the customer selects “Accept” on the cookie banner. Customers may view or change their cookie preferences using the controls provided on the website.
Cookies and similar technologies support website functionality, preference management, and payment-related processes. Any use of cookies or similar technologies involving payment processing is subject to applicable legal requirements and the practices of relevant service providers.
For more information, please refer to our Cookie Policy.
- Payment Authorization and Transaction Review
Payments may be declined, delayed, or require additional verification if the relevant payment service provider, card issuer, or financial institution requires further checks or does not authorize the transaction.
If a payment fails, the customer should check the payment information entered at checkout and, if necessary, contact their card issuer or payment service provider. Customers may also contact Tieandstop for assistance with order inquiries or payment status confirmation.
Tieandstop may review order and transaction information when reasonably necessary to manage orders, investigate apparent payment irregularities, or fulfill applicable legal obligations.
- Payment-Related Inquiries
If you have any questions regarding payment confirmation, billing descriptions, or transaction identification, please contact us at:
Phone: +65 68408855
Email: operator@tieandstop.com
We aim to respond to email inquiries regarding payments within 24 to 48 hours.
Please provide your order number and relevant transaction details when making an inquiry. Do not send full credit/debit card numbers, card security codes, account passwords, or other sensitive authentication credentials via email.
- Policy Updates
Tieandstop may update this Payment Security Policy to reflect changes in payment arrangements, website processes, or applicable legal requirements. The latest version will be published at www.tieandstop.com.